Get connected for internet use across campus and explore IT services, support and training available to students.
To keep your IT account secure and to enable access to essential IT services, ensure you have completed your Multi-Factor Authentication (MFA) setup.
Connect to eduroam for Wi-Fi in your room and across campus. Don't worry if you run into issues, you can speak to a member of the IT Support team in the Learning Zone during Arrivals Weekend and Welcome Week.
To get high speed Internet and network access in your room on campus, connect to the wired IT network – you’ll need an ethernet cable for this.
Certain devices, including some games consoles, wireless printers and Amazon Fire Sticks, can't be connected using eduroam Wi-Fi but it may be possible to connect them to the wired IT network.
Please note, some IT software and resources may not be made available to you until after your programme start date.
Below is a list of the essential student IT services. For more detailed information about accessing and using IT services, search from the Portal home page, or explore the Digital and IT ASK pages.
Moodle is used by undergraduates and taught postgraduates to access programme and module spaces online that can include course materials, recorded lectures, online discussions and assignment submissions.
You’ll start to access these spaces in Moodle as your course gets going, but as soon as you’ve set up your IT account you’ll be able to do a ‘Preparing for Lancaster’ course in Moodle that helps you get to grips with university life.
You’ll also find online courses in there to help improve your digital skills, along with a short course to introduce you to using Moodle.
Research postgraduates use Moodle for appraisals and recording supervision meetings.
The Portal provides easy access to your email, Moodle, timetable, personalised student news, library loans and more.
And ASK (Advice, Support, Knowledge) in the Portal is your starting point for information, advice and support from your department, faculty, college, central services, Library and the Students’ Union.
iLancaster, the University’s mobile app, provides access to a range of services, including your course timetable, information about campus facilities, and an attendance check-in feature for undergraduates and taught postgraduates to register attendance at timetabled teaching events.
If you've been using iLancaster as an applicant, once you’ve set up your University IT account as part of the Registration process you must log out of iLancaster, then log back in using your new IT account username and password. This will provide all the right services in the app for you as a Lancaster University student.
A vast range of site-licensed software is available to you. Using AppsAnywhere on Windows devices, or MyLab (see below), many applications can be run without having to install them.
As a Lancaster student you have free access to Microsoft Office applications via your web browser, or by downloading and installing them on your device.
MyLab gives you online access to software on your device via a virtual PC Lab computer (just like you'd get in the Library and PC Labs on campus) from anywhere using your web browser.
Microsoft Outlook is used for emails from your department, college and student support, including a weekly news digest called My Lancaster. You can install it on your laptop, access it via your web browser, or download an app to your mobile device.
Microsoft Teams will enable you to meet online with lecturers, teaching staff and fellow students.
You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad or Android devices.
You'll also be able to store and share files within Teams using OneDrive or OneNote.
OneDrive provides you with 100GB of secure storage for your work, as well as options for collaboration and file sharing.
Printing facilities are available at a range of locations across campus, including in the Library and PC Labs. You can print out from any of these printers.
MyAccount provides personalised information about your IT account including details of your University email address, and your username format for logging in to Microsoft 365 and eduroam Wi-Fi.
Free training for a range of topics. Information sessions, webinars, and short online courses.
How to get the most out of digital technology and look after your digital wellbeing.
Gain the certificate to get your digital skills formally recognised.
An easy to use online tool to help evaluate your current digital capabilities.
