Digital skills training
Free training for a range of topics. Information sessions, webinars, and short online courses.
Connect to IT
When you arrive you'll probably want to get online on your devices. You'll be able to stay connected across campus, and support is available should you need it.
When you’re completing the setup of your IT account during online Registration there's a link to set up Multi-Factor Authentication (MFA).
You should do this straight away, as you'll need the extra layer of security that MFA provides to access some IT services.
To ensure you complete the MFA setup fully, please register both an authentication method and a recovery method. Once set up, you’ll be able to generate One-Time Passwords (OTPs) that you’ll use when logging in to IT services that require it.
Once your IT account is set up you’ll be able to start accessing the essential IT services listed below, but note that some of them may not be made available to you until after your course start date.
One of the first things you'll probably want to do is get online using your PC, laptop or mobile device.
Get online using Wi-Fi
Connect to eduroam for Wi-Fi in your room and across campus.
Follow the instructions provided when connecting for the first time. This will ensure that your connection is secure, that you’re using the correct login details, and are less likely to lose your connection when updates happen.
Don't worry if you run into issues, you can speak to a member of the IT Support team in the Learning Zone during Arrivals Weekend and Welcome Week.
Connecting to eduroam Wi-FiGet high speed access in your room on campus
To get high speed Internet and network access in your room on campus, connect to the wired IT network – you’ll need an ethernet cable for this.
Connecting via the wired IT networkAccess essential services
You can get more detailed information about accessing and using IT services in the Portal by searching from the home page or ASK tab, or navigating from the ASK tab.
Don’t forget that you must have Multi-Factor Authentication (MFA) set up on your IT account to get access some of these services.
Resources relating to your studies
Details of essential IT services. accordion
Moodle is used by undergraduates and taught postgraduates to access programme and module spaces online that can include course materials, recorded lectures, online discussions and assignment submissions.
You’ll start to access these spaces in Moodle as your course gets going, but as soon as you’ve set up your IT account you’ll be able to do a ‘Preparing for Lancaster’ course in Moodle that helps you get to grips with university life.
You’ll also find online courses in there to help improve your digital skills, along with a short course to introduce you to using Moodle.
Research postgraduates use Moodle for appraisals and recording supervision meetings.
The Portal provides easy access to your email, Moodle, timetable, personalised student news, library loans and more.
And ASK (Advice, Support, Knowledge) in the Portal is your starting point for information, advice and support from your department, faculty, college, central services, Library and the Students’ Union.
iLancaster, the University’s mobile app, provides access to a range of services, including your course timetable, information about campus facilities, and an attendance check-in feature for undergraduates and taught postgraduates to register attendance at timetabled teaching events.
If you've been using iLancaster as an applicant, once you’ve set up your University IT account as part of the Registration process you must log out of iLancaster, then log back in using your new IT account username and password. This will provide all the right services in the app for you as a Lancaster University student.
Access to software
Details of services for access to software accordion
A vast range of site-licensed software is available to you. Using AppsAnywhere on Windows devices, or MyLab (see below), many applications can be run without having to install them.
As a Lancaster student you have free access to Microsoft Office applications via your web browser, or by downloading and installing them on your device.
MyLab gives you online access to software on your device via a virtual PC Lab computer (just like you'd get in the Library and PC Labs on campus) from anywhere using your web browser.
Other services
Details of other essential IT services. accordion
Microsoft Outlook is used for emails from your department, college and student support, including a weekly news digest called My Lancaster. You can install it on your laptop, access it via your web browser, or download an app to your mobile device.
Microsoft Teams will enable you to meet online with lecturers, teaching staff and fellow students.
You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad or Android devices.
You'll also be able to store and share files within Teams using OneDrive or OneNote.
OneDrive provides you with 100GB of secure storage for your work, as well as options for collaboration and file sharing.
Printing facilities are available at a range of locations across campus, including in the Library and PC Labs. You can print out from any of these printers.
MyAccount provides personalised information about your IT account including details of your University email address, and your username format for logging in to Microsoft 365 and eduroam Wi-Fi.
Get IT help and support
Improve your digital skills
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Digital Skills Certificate
Gain the certificate to get your digital skills formally recognised.
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Self-assessment tool
An easy to use online tool to help evaluate your current digital capabilities.
