Submit Maintenance or Cleaning Request
Report a fault or submit a request for maintenance or cleaning.
Call us on 01524 593333
Email us at facilities.helpdesk@lancaster.ac.uk
Visit us in person at University House reception:
Mon-Weds: 09:30-17:30
Thurs-Fri 09:30 - 17:00
In an emergency or outside normal working hours, where a dangerous situation exists or damage can be prevented call Security on 01524 594541 or via Teams
(VPN required if off-campus)
Report a fault or submit a request for maintenance or cleaning.
View a report of your reported jobs that are currently open.
View the history of all of the closed jobs you have previously reported.
View all requests currently open for a particular building
View & search all jobs requested in the last 12 months.
Request a Permit to Work or a Permit to Access hazardous areas (Facilities staff only).
Submit and manage project requests for any non-maintenance items.
Request support from Facilities for an upcoming event and/or approve existing requests (HoDs).
Place a catering order and manage your bookings.
Recording and management of abandoned bicycles (Security staff only).
Keep data accurate by telling us of changes to your area. Not for maintenance requests.
Request to have doors unlocked out of hours for open days, conferences, events, etc.
Request access to University House, HR Building, InfoLab21 or Bowland Main B Floor.