Contacting us for help
What to do if you can’t access parts of one of these websites / services
If you need information on one of these websites in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us:
- Via our Online Help Centre (staff and students only)
- Call our IT Service Desk on +44 (0)1524 510987
Reporting accessibility problems with one of these websites / services
We’re always looking to improve the accessibility of these websites. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us:
- Via our Online Help Centre (staff and students only)
- Call our IT Service Desk on +44 (0)1524 510987
What to do if your problem isn't dealt with satisfactorily
If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.
The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.
But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.