Symplicity Advocate accessibility statement

Symplicity Advocate is the Student Mental Health Service case management system.

Accessibility statement

Advocate Accessibility statement for student users – statement supplied by the vendor.

Advocate Accessibility statement for staff users – statement supplied by the vendor.

Contacting us for help

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille, contact the Student Mental Health Service:

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this application

If you find any problems that aren’t addressed in the accessibility statement or think that the application isn't meeting the requirements of the accessibility regulations, please email mentalhealth@lancaster.ac.uk

What to do if your problem isn’t dealt with satisfactory

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.