Accessibility statement for Lancaster University Module Evaluation Survey (LUMES)

Lancaster University is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to Lancaster University Module Evaluation System (LUMES).

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

LUMES incorporates the use of Qualtrics software to enable the creating and editing of surveys; further information about Qualtrics accessibility is available on the Qualtrics website.

Preparation of this accessibility statement

This statement was prepared on 4th June 2024.

We tested the website using a variety of techniques, including navigating the site using a keyboard, the NVDA screen reader and running each page through the Silktide accessibility checker for automated reporting against WCAG 2.2 guidelines. The statement was last reviewed on 4th June 2024.

Feedback and contact information

We’re always looking to improve the accessibility of these websites. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us:

  • Via our Online Help Centre (staff and students only)
  • Call our IT Service Desk on +44 (0)1524 510987

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).