Online Communities and the "un"-importance of e-Moderators
Ines Puntschart and Klaus Tochtermann
Know-Center Graz and Graz University of Technology, Austria
Abstract
Within educational settings the use of social software often
requires a time-consuming e-moderation, e.g. to keep discussions on a
thematic track. This paper introduces a new methodology which helps to
reduce the workload of e-moderators. To develop this methodology we present
a community-communication model defining our problem space. Based upon
this model we broaden our understanding about which effects are triggered
by which actions of e-moderators. This leads to a set of “effect-equivalent”
interventions associated to specific actions of e-moderators. Such “effect-equivalent”
interventions reduce the workload of
e-moderators as they can be taken without help of an e-moderator but result
in the same effects as an explicit action of an e-moderator.
Keywords
Blog, content, communication, discussion forum, e-moderator, knowledge sharing, knowledge transfer, social software, community, Web 2.0, Wiki
Keynote Speakers
Peter Goodyear, University of Sydney
Beijing Normal University
Vera A. Solis, Universidad Centroamericana
Lawrence Hamburg, Higher Education Academy
Sten Ludvigsen, Intermedia, Oslo
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