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International Research Conference, Lancaster UK, 10-12th April 2006 | ||
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Online Communities and the "un"-importance of e-ModeratorsInes Puntschart and Klaus Tochtermann AbstractWithin educational settings the use of social software often
requires a time-consuming e-moderation, e.g. to keep discussions on a
thematic track. This paper introduces a new methodology which helps to
reduce the workload of e-moderators. To develop this methodology we present
a community-communication model defining our problem space. Based upon
this model we broaden our understanding about which effects are triggered
by which actions of e-moderators. This leads to a set of “effect-equivalent”
interventions associated to specific actions of e-moderators. Such “effect-equivalent”
interventions reduce the workload of Keywords Blog, content, communication, discussion forum, e-moderator, knowledge sharing, knowledge transfer, social software, community, Web 2.0, Wiki |
Keynote SpeakersPeter Goodyear, University of Sydney Beijing Normal University Vera A. Solis, Universidad Centroamericana Lawrence Hamburg, Higher Education Academy Sten Ludvigsen, Intermedia, Oslo |
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