You should never feel that there is no one that could possibly help you with your particular problem, no matter how difficult or trivial it may seem, there is always someone who will understand and advise you. If you pop into the College Office, someone will be able to advise and point you in the right direction. There is a huge network of support stretching from Fylde College; to the Students Union; Student and Education Services and your own academic departments.

Fylde College Advice Team (CAT)

Fylde College has a team of staff who are dedicated to providing support to all Fylde College students. No matter how large or small the problem or query.

All Fylde students are allocated to the College Advisor Team and you will see this on your student portal. It is very easy to contact the team via email: fyldecat@lancaster.ac.uk or come to the College Office, and Adam the College Manager, will help you get in touch.

The team monitor the inbox during the working week Monday to Friday and will be able to answer your welfare and wellbeing questions and also point you in the right direction of the wide range of university facilities and services that may also be useful to you.

It’s important to say that the team is not just there for when things don’t go well or according to plan and they hold wellbeing events throughout the year. Please feel free to get involved and send ideas of things that you’d like to see.

The Fylde CAT also work closely with the Junior Common Room Exec to make sure that all Fylde College members have the information they need to stay as fit, healthy and happy as possible.

Other support

As well as our College Advice Team, there are a number of other support services both within the University and the local area. Below is a brief list of services you may also consider using.

University

Fylde College Office: The college office is open Monday to Friday 9am – 5pm and Adam, the College Manager will be on hand to help you.

Porters: available 24/7 for any emergency on 01524 593401 or in the Lodge next to Fylde Bar.

Student Mental Health Service: Please call 01524 592690 in university hours or refer yourself using the self-referral form

Main Security: available 24/7 for any emergency on 01524 594541.

If you require an Ambulance you should ring 999 yourself. This is because the 999 call receiver needs to know a lot of detail that can only be given by the person at the scene. It should be noted that all porters have been issued with mobile phones and will be able to assist with this if needed.

Once it has been confirmed an ambulance is en-route contact security on 444 (internal) or 01524 594541 and inform them that an ambulance has been called. This ensures that security can meet the ambulance and escort it to the location of the incident and thus avoid any delays.

Local and National organisations

Non-emergency Medical advice: For medical advice in non-emergency situations, call 111 to be connected to the NHS advice centre. They are available 24/7 and can help direct you to the appropriate services. In an emergency situation, call the 999 emergency line (and remember to inform security if you are on campus).

Lancashire Care Wellbeing and Mental Health: This confidential service allows callers to discuss any mental health problems they may be facing. Call free on 0800 9154640, available Monday to Friday 7pm to 11pm and Saturday/Sunday 2pm-5pm.

Samaritans: Call free 116 123 for 24/7 confidential advice and support

Papyrus: Call free 0800 0684141. A professionally staffed helpline providing confidential support and advice to young people struggling with thoughts of suicide.

Information and Self Help

Information

Links to online and local resources can be found on the University Wellbeing pages.

Information on the services provided by the University and how to access support can be found on the on the Student Mental Health site