The Exponential distribution is often used to model waiting times. Suppose that the length of a phone call to a company, in minutes, is distributed
as . If you phone and the number is busy then you
are put on hold until the operator is free. If someone phones the
company immediately before you, find the probability that you will have
to wait (a) less than 10 minutes, (b) between 10 and 20 minutes, and
(c) between 10 and 20 minutes once you have already waited for 10 minutes.